About Returns & Exchanges
We want you to be completely happy with your purchase. For any reason you are not satisfied, we will gladly accept your timely return or exchange of eligible items by mail (U.S.A) or in store (V.N).
Return merchandise should be unworn, include the vendor packaging and tags, and be in the same original condition as when it was received. Used merchandise cannot be returned unless defective. Depending on your credit card’s issuing bank and/or billing cycle, your refund may show on your next statement.
Please allow 14 business days for processing of your credit card for any return or exchange.
Return Merchandise by Mail (U.S.A)
Please return the items(s) using postage-paid U.S return label in its original conditions for a full refund, less any original shipping cost.
Return Merchandise in Store (Vietnam)Simply bring the packaging slip and merchandise to our store atJacQ 272B Pasteur St., Ward 8, District 3, Hochiminh City.Credit/refund will be given in the original form or payment.
For the best service, please order your replacement item(s) online or call 0901466269 (V.N.), 1-408-
874-6379 (U.S.A). All regular shipping charge will be credited if the problem is under our accepting terms. Your account will be charged for the new item and credited for the return item in separate transactions.Contact Information
Frequently Asked Questions
- What is your return policy?
We don’t actually have a return policy for purchases made at our store or at jacqconcept.com. We stand by our goods, services and most importantly cater to customer satisfaction. We handle returns on a case-by-case basis. All return items need to be in original condition, unworn, unaltered with no damage. Please refer to the Returns and Exchanges for more details.