JacQ / Returns and shipping



We want you to be completely happy with your purchase.  For any reason you are not satisfied, we will gladly accept your timely return or exchange of eligible items by mail or in store.

Return merchandise should be unworn, include the vendor packaging and tags, and be in the same original condition as when it was received.  Used merchandise cannot be returned unless defective.  

Please allow up to 10 business days for processing of your refund for any return or exchange from the date we receive the item.

  • FINAL SALE – NO exchange or return on item sale at 1.000.000 VND or less
  • SALE – Exchange only for unworn shoes
  • REGULAR PRICE – Allow for return or exchange unworn shoes